Privacy Policy

1. Data Controller & Contact

xPlayers processes account and technical service data in accordance with European Union General Data Protection Regulation (GDPR) principles and applicable international privacy laws.

For any privacy inquiry, data access request, or deletion request, contact [email protected].

2. Information We Collect

We collect only the minimum operational data required to authenticate your dashboard account and synchronize configured listed-player rosters for your servers:

• Account credentials: display name, email address, securely hashed password, and authentication session tokens.
• Server configuration & telemetry: public listing code, game instance port, license key status, connection heartbeats, custom player-name lists, ping preferences, and hourly schedule curves.
• Support correspondence: messages and troubleshooting details you send to our support email.

3. Payment Processing & Tax Invoicing

All checkout transactions, tax/VAT calculation, and downloadable billing invoices are processed directly by our online reseller and Merchant of Record, Paddle.com. xPlayers never receives, processes, or stores full payment card numbers or sensitive banking credentials.

We store only non-sensitive billing metadata returned by our Merchant of Record (order identifiers, plan period, Presence Slot quantity, status timestamps, and invoice links) needed to provision your subscription.

4. Strict Operator Confidentiality & Data Use

We process your data strictly to provide Service functionality, maintain restart recovery, deliver transactional account and license emails, prevent abuse, and fulfill accounting obligations.

Strict operator confidentiality: we never publish, showcase, sell, rent, or disclose customer server names, logos, public listing codes, IP addresses, or roster configurations to third parties.

5. Security & Data Retention

All dashboard, API, and companion-app communications are encrypted in transit using TLS. Server configurations and account records are kept active while your account remains open and permanently removed upon verified deletion request, subject only to statutory tax and accounting records retained independently by Paddle.com.

6. Your Privacy Rights

Subject to applicable data protection law, you have the right to access, rectify, export in a portable format, restrict, or request erasure of your personal data at any time.

Submit any privacy request directly to [email protected] from your registered account email for verification and timely processing.