Refund Policy

1. Merchant of Record Disclosure

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com. Paddle.com provides all customer service inquiries for billing and handles returns.

2. 48-Hour Free Test Before Purchase

Every eligible FXServer receives a free 48-hour test with 5 listed players, custom player names, and the daily curve before any purchase is required. No payment card is collected for the test, and test slots pause automatically at hour 48 so you are never billed unless you choose a paid plan.

3. Refund Eligibility & Statutory Withdrawal Rights

All purchases and refund requests are handled in accordance with Paddle's Checkout Buyer Terms and applicable consumer protection laws.

• Statutory withdrawal rights: Where mandatory local consumer law grants a 14-day right of withdrawal on digital subscriptions, those statutory rights apply in full via Paddle.com.
• Verified technical synchronization issues: Within 7 days of initial purchase, if a verified synchronization or companion-app technical issue prevents the Service from operating with your FXServer and our support team ([email protected]) cannot resolve it, you are eligible for a 100% full refund.
• Unactivated queued orders: If a newly purchased capacity order has not yet activated and remains queued, you can cancel it immediately from /dashboard/billing for an automatic 100% refund.

4. How to Request a Refund or Cancel

You can cancel any active subscription in one click at any time on /dashboard/billing with no support ticket required. Your Presence Slots stay active until the end of the paid period and do not renew.

To request a refund under statutory withdrawal rights or technical-issue coverage, either use the invoice receipt link provided by Paddle.com or email [email protected] with your order ID so we can coordinate promptly with Paddle Billing Support.